Shipping policy

Effective September 2025

Shipping Methods and Times

At Vida Pura, we aim to deliver your order efficiently and reliably. We offer the following shipping options:

  • Standard Shipping (Australia)
    • Free for orders over $79
    • $10 flat rate for orders under $79
    • Estimated delivery: 5–8 business days after processing
  • Express Shipping (Australia)
    • $15 flat rate
    • Estimated delivery: 2–3 business days after processing
  • New Zealand Shipping
    • $20 flat rate
    • Delivery times may vary depending on location

Please note: Processing times may vary depending on product availability and seasonal demand. You’ll receive a confirmation email with tracking details once your order has shipped.

2. Shipping Costs

Shipping costs are based on your selected method and destination. Final costs will be shown at checkout before payment is completed.

3. Order Processing Time

Orders are typically processed within 1 business day of purchase. During peak periods or promotional events, processing may take slightly longer.

4. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can monitor your shipment using the provided link.

5. Shipping Restrictions

Please ensure your shipping details are accurate at checkout. Vida Pura is not responsible for delays or losses due to incorrect addresses.

  • Incorrect or incomplete address: A reshipment fee of $13.90 may apply.

  • Shipping may be delayed or unavailable to certain remote areas. If affected, we’ll contact you to arrange alternatives.

6. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at hello@vidapura.com.au within 7 days of receiving your tracking information. We’ll work with our delivery partners to resolve the issue promptly.

7. Returns and Refunds
For details on returns and refunds, please refer to our [Refund Policy].

8. Contact Us
If you have questions about your order or this policy, reach out to our team at hello@vidapura.com.au. We’re here to help.

9. Changes to This Policy
Vida Pura reserves the right to update this Shipping Policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly.


By placing an order with Vida Pura, you agree to the terms outlined in this policy.